RESUMÉ

PRODUCT MANAGER, HERO

January 2020 - Present

Product manager for platform integration with Shopify, creating a simple integration for users to install Hero product as simply as installing other apps, cutting down integration time from 4-6 weeks to 2 minutes
Iterates quickly on newly released feature, using insights to adjust deployment to provide better value to users
Works cross functionally with other product teams in the business to build automation of Hero services to enable easy integrations
Creates user stories and facilitates sizing and breakdown/detailing of stories so engineers can easily deliver on requirements
Defines vision for Platforms team by conducting in-depth discovery including data analysis, user feedback and stakeholder requirements to map Platforms team roadmap to company goals
Line manages team of developers and QA

April 2019 - January 2020

Managed the entire technical integration of the Hero product onto our partner’s websites, including javascript implementation, data indexing, customization, end-to-end, UAT, and smoke testing, and bug fixes
Established current implementation process and guidelines
Collaborated with internal + external stakeholders to review requirements and set goals for each new client launch
Investigates all reported bugs, creating bug reports, triaging all issues and ensuring timely resolution
Conducts pre-sales technical validation call with all prospective clients to ensure compatibility and ease of implementation

November 2018 - March 2019

Worked collaboratively with agile teams to define and execute expansion of product to the UK, including ensuring GDPR compliance
Conducted extensive research to determine requirements for product enhancements
Used agile methodology to iterate with UX designers and software engineers to develop and release optimal product solutions

November 2014 - November 2018

Managed development and launch of several successful products that are used by thousands of clients daily, including Alexa skills, a new feature for both Android and iOS, as well as several web app modals
Built wireframes, conducted user research, QA testing & beta tests, and created user stories for ImageR, a new feature used thousands of times daily by Buildinglink clients
Served as a key member of the support team, managing incoming support requests, escalating reported bugs to the development team and tracking them through to their resolution
Trained all support team members through one-on-one coaching and large team sessions
Created and maintained training documentation & reference material
Collaborated with the support, sales, and development departments to test and refine new features, advocate for users and secure customer relationships
Provided hands-on and remote training for staff and management of residential properties to use the BuildingLink software, recommends customization and tailoring of BuildingLink user experience based on customer feedback and individual needs

Bachelor of Science, Florida State University 2011

Major: Athletic Training
Minor: Chemistry